Caffè Vero - QUALITY

THE QUALITY SYSTEM

Quality means for us a system like a chain formed by several linked rings, all fundamental for the achievement of the final objective: an excellent cup of coffee. That means product quality, efficiency of equipments and of the maintenance service, professionalism and kindness of the commercial network and the customer service.

Quality starts evaluating the most reliable suppliers, able to assure a constant service and selection of the purchased green coffees, which are always tested both under organoleptic and sanitary aspects (chemical- physical-bacteriological) by independent laboratories internationally recognized. Samples of the various lots to be purchased are always also sent to our company laboratory to test the required characteristics and to authorize the acquisition. The coffee that arrives in our warehouses gets compared with the purchased samples in order to authorize the production start up. Other tests are done after roasting. Different roasted lots are also tasted and archived.

Caffé Vero decided to obtain the final product quality certification accepting voluntarily the controls made by the CSQA, the most important authoritative agency in the agricultural and food sector.
The certifying agency verifies values and parameters to be constantly respected to assure the purchased product quality and to obtain the best results from any manufacturing, packaging and shipping phase.

But the commitment to quality does not exhaust whit the product sale. The technical assistance service is fundamental to maintain the quality high over the time. Assistance is in the first place supplied by the sales network, which is always the point of reference for the customer. The area manager is the customer reference person for any kind of problem or requirements. For this reason the staff of Caffé Vero attend specific technical and commercial courses, to learn how to supply an efficient after-sale service.

The area manager will evaluate the customer requirements and will organize the technicians work to promptly solve any problem. The internal technicians network always guarantee a timely and professional maintenance of the equipments for ordinary and periodic interventions or even extraordinary ones in case of breakdowns. The same service quality is also offered by the authorized companies which work for us in different provinces.

To obtain quality is difficult, but it is even more difficult to maintain it over the time!!! That is the reason why Caffé Vero has chosen a strategy of slow and capillary expansion: to grow up side by side with our customers, together with them, in order to promptly share new resources and opportunities, as an unique, great company.